The most important thing is to try and prevent an ill-fitting dress.  Call us first and discuss fit with Naomi, or simply email your questions to us.  We will answer within 24 hours (probably less than 2 hours).   We are experts on all of the gowns pictured, and with some information that you supply - we can tell you exactly how your dress will fit.  Make sure you have your measurements taken properly before you call so we can discuss how each gown fits.  We have an extremely low incident of returns on formal gowns when we advise on fit ,  as we know exactly how they fit and will discuss that with every customer.  

1. Bridals & Bridesmaids and Prom Gowns are non-refundable if they have been specially ordered (or in-stock at Manufacturer) for you, 
   1. HOWEVER they usually have 5/8" finished seams on each side 5/8" finished seams on each side and at the zipper for alterations (5/8 for maids and 1.0 for bridals) which will equal a total of at least 1"when let out.  These gowns are MADE TO BE ALTERED.  If you consult with us, we guarantee fit to your measures that you have given us!! WE do not guarantee the length of ANY seam allowance.  We cannot guarantee YOUR measurements.  WE do guarantee that the dress will be cut to the exact size chart measures. These are not cut to YOUR measures, but the size chart.
2. In-stock at Manufacturer gowns can be exchanged with a 35%  restock fee, or refunded for a 40% restock fee if fit problems are due to wrong measures given by customer,  or wrong size chosen by customer. An additional shipping cost will also be necessary.  We can usually reduce the shipping cost when it is an exchange
   1. If dress is not cut to posted measurements we will refund or exchange 100% of cost and postage.

• Gown in defective

• Gown does not measure the posted measurements on our website.

• Knowing the measurements of the customer and they are kept on file, A Formal Choice recommended to purchase a smaller size than the customers measurements. EXCEPTION if it is noted on order that customer agrees, and knows, alterations will be needed when gown arrives and may be too large/small because measurements are too large/small for one specific area of the body- this will then be exempt.  .

• A wrong size/ color / style is ordered by A Formal Choice

 All returned gowns will immediately be measured for accurate cutting when they are returned.  In the event it is quoted that A Formal Choice will pay for a replacement gown, and after return of gown it is determined that the gown is cut properly – customer must pay the reduced cost for a replacement gown and all postage costs associated with the re-order before  a replacement will be mailed to customer

 The fastest we can get a replacement gown to a customer is 5 weeks.

 The reduced cost of replacement gown will include (if necessary) Quick Delivery charge and Postage